SHIPPING & RETURNS
ITALY & EU
We offer free domestic shipping to Italy on orders over €100 (EXCEPT: Isole Minori - Venezia - Livigno - Campione d'Italia) and free European shipping on orders over €100 (EXCEPT some destinations that are subject to free INTERNATIONAL shipping terms - you see details at the checkout). Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
We offer also free international shipping on orders over €250. Import duties, taxes, and charges are not included in the item price or shipping cost. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs. Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.
Free shipping will automatically be shown to your order upon reaching the minimum required amount. It is your job check off it. Free shipping minimum must be met before taxes and after discounts are applied. We calculate shipping cost based on the weight of package and destination based on distance from our headquarter in Rome.
We ship worldwide using BRT, DPD and TNT. Items that are already available will be dispatched in 1-2 business days following order completion. During sales or special promotions, processing times may be longer. Pre-Ordered Items will be shipped as soon as they are received in our warehouse. In case the order is composed of the Pre-Ordered Items and the Available Items we will ship the entire order once the Pre-Ordered Items are received in our warehouse. We suggest to make two separate orders if you want to receive early the Available Items. The full price of the Pre-Ordered Items will be deducted the same day in which the order is placed, despite the postponed shipment date.
Estimated transit time after dispatch:
- Europe | Economy Shipping: 6-10 business days for major cities
- Latin America: 3-4 business days
- Asia and the Middle East: 2-3 business days
- Australia and Oceania: 2-3 business days for major cities / 4-5 business days for remote areas
- Africa: 2-4 business days
We cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond our control. Please note, couriers do not make deliveries/pick-ups on following Italian holidays: January 1, 6 - Easter and Easter Monday - April 25 - May 1 - June 2 - August 15 - November 1 - December 8, 25, 26.
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully before signing for the delivery. Our packages are carefully sealed. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact us at firstname.lastname@example.org. If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification. Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by us within 2 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted. Photos as proof of the damage/defect is required. If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per THE BEDDHA commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
Shipments are insured against theft and accidental damage. Once the shipment reaches the destination, the goods are no longer insured. If you experience your package going missing please contact us immediately and we will begin an investigation with the mail carrier to attempt to track down the package. Please make sure your shipping address is correct and your package will be delivered to an area you feel safe with the item being left. If you are concerned your package may be lost or stolen please contact us before placing your order.
If for any reason Clients are not satisfied with an order, the items can be returned for Store Credit or Refund within 14 days of the order’s delivery date. From then on, Clients have 14 additional days to ship items back. The Client who wishes to exercise the right of withdrawal must notify THE BEDDHA through explicit declaration, which can be sent by registered letter. In the declaration Client have to include a personal account email for further notifications. We will send a confirmation email with instructions for the return shipment. The return shipment costs will be borne by the Client including any import fees that may be assessed upon re-entry to Italy. We cannot able to make the redemption until receipt of items. Any kind of Security Tag and Label must still be intact and attached to returned items.
TYPES OF RETURNS
1. STORE CREDIT
As soon as returned items have been checked and accepted by us, the Client will receive a code for the total value of the returned items. If Express Shipment was added and paid for during checkout by the Client, it will not be included in the Store Credit amount. If Express Shipment was included free of charge the Store Credit amount will not be affected. Please note, promotions such as the free shipping upon a minimum order value will be avoided if the order value after the return does not reach the minimum amount to get the free shipping. Import fees that may be assessed upon re-entry to Italy will be deducted. Store Credit:
- can be used one time only within three months of the return;
- is not cumulative with other Store Credits;
- must be used in its entirety on an order that is either equal to or greater than the value of the Store Credit.
Refunds will be processed as soon as returned items have been checked and accepted by us. For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10/15 days and within their next billing statement. Processing time may vary depending on the Credit Card Company. Orders paid by PayPal will be refunded to the original account. Refunds will be issued in the same currency as the original purchase, and therefore in Euro (€/EUR). Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed. If Express Shipment was added and paid for during checkout by the Client, it will not be included in the Refund amount. If Express Shipment was included free of charge the Refund amount will not be affected. Please note, promotions such as the free shipping upon a minimum order value will be avoided if the order value after the return does not reach the minimum amount to get the free shipping. Import fees that may be assessed upon re-entry to Italy will be deducted.
CONDITIONS FOR RETURNS
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.
LAST UPDATED: 29th September 2018